Warranty and Service

Customer Service

A Warranty is
a Promise

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Warranty

The Youbai Warranty is our promise to you that we stand behind the quality of our products. It recognizes your need for products that can stand up to continuous use. Many of our products are covered by a 12-year warranty that includes parts and labor. And when warranty work is performed in the U.S. and Canada, it covers the cost of service.

Years

Industry Experience

㎡

Production Base

Our Complete Warranty

We have you covered

01. Submit Your Request

01. Submit Your Request
02. Provide Supporting Evidence
03. Inspection & Assessment
04. Resolution & Follow-Up
Warranty Protection & Peace of Mind
We're Here to Help

Service

Reliable Support, Every Step of the Way

At Youbai, our commitment goes beyond product delivery. We provide professional after-sales support throughout the applicable warranty period, helping our customers resolve product issues efficiently and with confidence. From technical guidance to replacement parts, we strive to make every step of your experience simple, smooth, and worry-free.

01. Submit Your Request

Contact our team and provide the necessary order information so we can quickly identify your order and understand the issue.

Sales Contract Number or Purchase Order (PO)

Product Model, Item Number, and Affected Quantity

Description of the Issue and Date Discovered

02. Provide Supporting Evidence

Help us assess the situation accurately by providing relevant photos, videos, and delivery documents.

Photos or videos showing the problem clearly

Photos of the product, packaging, and shipping marks

Signed Delivery Receipt or Proof of Delivery (POD)

Bill of Lading or other relevant shipping documents, if applicable

03. Inspection & Assessment

Our team reviews the submitted information, verifies the issue, and determines the appropriate next steps. If necessary, we may request additional evidence or arrange an on-site inspection, subject to feasibility and mutual agreement.

Review product condition and order specifications

Assess potential quality, transportation, or installation issues

Identify the likely cause and recommend corrective actions

04. Resolution & Follow-Up

Once the issue is confirmed, we work with you to implement an appropriate solution based on the warranty terms and agreed responsibilities.

Technical guidance and troubleshooting

Replacement parts or missing accessories, where applicable

Repair support or other agreed solutions

Follow-up communication to confirm the resolution

Warranty Protection & Peace of Mind

We stand behind the quality of our steel furniture with a 10-year product warranty, subject to applicable warranty terms and coverage. Our team is committed to providing responsive support and practical solutions throughout the warranty period.

Long-Term Protection: Support for covered product quality issues during the applicable warranty period.

Professional Assistance: Clear communication and practical guidance to help resolve problems efficiently.

Reliable Solutions: Case-by-case assessment based on the product condition, warranty coverage, and contractual responsibilities.

Continuous Follow-Up: We stay in touch throughout the resolution process to help ensure a smooth customer experience.